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5 phrases you should avoid saying

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in Office Communication,Workplace Communication

Being an effective admin requires stellar communication skills. By paying attention to language and words that could undermine your reputation, you build influential relationships, writes Lolly Daskal, president and CEO of Lead From Within.

Here are five phrases to avoid:

1.  “I’m not sure.” This phrase in­­di­­cates uncertainty or a lack of confidence in your own ability. It can also allow others to respond with their own uninformed opinions.

2.  “Honestly speaking.” This phrase can leave others wondering what you’re hiding and suggests you don’t always speak with total honesty.

3.  “So sorry.” While apologies have their place, they can definitely be overused. When sorry is said too often, it can seem insincere.

4.  “Literally.” The word literally is one of the most overused words in the English language. It’s rarely necessary, so just be safe, and don’t use it.

5.  “Like.” While the word is still valuable when it’s used for comparisons, it has also become a replacement word for “um” when you don’t know what to say. In many cases, it can make you seem unintelligent.

— Adapted from “7 Phrases That Will Undermine Your Leadership,” Lolly Daskal, Inc.

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