When Karen Kaplan first started at Hill Holliday as a receptionist, she was just looking for a job to save money. But then the president of the company, Jack Connors, told her she was the face and voice of Hill Holliday. That message empowered her and motivated her to take the job seriously. Connors reminded her that the receptionist is the first person people hear on the phone and the first person people see when walking into your building. Kaplan rose through the ranks at Hill Holliday, telling herself to imagine each position as the CEO, instilling significance in each role where others saw none.
Kaplan is now CEO of Hill Holliday due to her confidence and dedication to the company brand. Empowering every single one of your employees with simple advice and training creates personal relationships and value for the brand of your company, says Judith Bowman for the Boston Herald. Companies like Hill Holliday have a responsibility to create confidence in their employees through development and nurturing. Kaplan’s mindset kept her skills on display while perpetuating the brand of her company and engaging others.
— Adapted from “Business Protocol: Executive Assistant to CEO? Commitment, Confidence Key,” Judith Bowman, Boston Herald.