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Quickly motivate, inform and engage

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in Leaders & Managers,People Management

Improving communication and in­­creasing transparency within your organization doesn’t need to be an elaborate, time-intensive process. In fact, Voices.com, a voice-over talent company, has found just the opposite is true. Each day, at 11:50 they hold “The Huddle,” a 10-minute meeting in a dedicated, public space in the office.

During that time, they cover this agenda to keep everyone in the company up-to-date and enthusiastic about the future:

1. Good news. The company opens every meeting with positive news from the previous 24 hours, whether that is landing a new client or being recognized by the media. That allows the company to recognize—essentially in real-time—the people who make positive things happen.

2. Numbers. Team leaders report and write on a giant, clear board data regarding progress toward any goals and other key information. That en­­sures that everyone is on target to hit weekly and monthly goals.

3. Systems. The company believes that “systems break and people don’t.” During this part of the huddle, they identify problems and either share quick solutions or schedule a time to talk more about the issue.

4. Projects. The company uses this time to make high-level public announcements regarding various projects that ultimately affect the business. They follow up with more detailed information as needed.

5. The word. To wrap up meetings, the company ends with a word of wisdom or thanks. That might be sharing a customer email or offering a genuine “Thank you” to a co-worker.

— Adapted from “Improve Team Communication With Brief, Daily Meetings,” David Ciccarelli, http://e27.co.

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