EEOC tests digital charge system to handle discrimination complaints — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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EEOC tests digital charge system to handle discrimination complaints

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in Discrimination and Harassment,Human Resources

The EEOC has launched a pilot program to digitally transmit documents to and from employers regarding discrimination charges filed against them.

The program—called ACT Digital—is the first step in the EEOC’s move toward an online charge system that will streamline the submission of documents, notices and communications in the EEOC’s charge system.

This system applies to private and public employers, unions and employment agencies. The pilot program is up and running at 11 of the EEOC’s 53 regional offices.

The EEOC receives about 90,000 charges per year, making its charge system the agency’s most common interaction with the public. The ACT Digital initiative aims to improve customer service, ease the administrative burden on staff and reduce the use of paper submissions and files.

The first phase of ACT Digital allows employers facing a discrimination charge to communicate with the EEOC through a secure portal to download the charge, review and respond to an invitation to mediate, submit a position statement and provide and verify their contact information.

The EEOC says security is built into the system. Access to charge documents transmitted via ACT Digital is regulated by a password-protected log in.

Employers will be able to opt out of the pilot program and choose to receive and submit all documents and communications in paper form.

ACT Digital’s pilot test is happening in EEOC offices in Arizona, California, Colorado, Indiana, Michigan, North Carolina, South Carolina and Virginia.

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