2. Speak to make things better.
3. Imagine you’re the person you’re speaking to.
4. Speak to older people like they’re your parents.
5. Talk to younger people like they’re your brothers and sisters.
6. Seek feedback on yourand effectiveness.
7. Practice important communications with trusted colleagues.
8. Dial back strong emotion.
9. Craft words that invite desired response.
10. Exercise courtesy. Good manners matter most when you feel like ignoring them.
— Adapted from “10 ways to say the right thing every time,” Dan Rockwell, Freak blog.