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It takes more than one meeting to build up trust

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in Leaders & Managers,Leadership Skills

Over 30 years, Rick Miller has run huge companies, startups and nonprofits. F­ormer CEO of AT&T Global Services, Miller is now a professional speaker and business adviser based in Morris­­town, N.J.

Executive Leadership: What’s the biggest lesson you’ve learned on effective communication?

Miller: The best definition of “communication” is the joint construction of meaning. As hard as I might try to communicate with someone else, if they don’t meet me halfway, I won’t be successful. So what I say and what they hear can be different things. That increases my responsibility to understand the environment in which we’re communicating.

EL: How can you build trust with employees?  

Miller: You don’t create trust in a meeting. You’ve built it up over time. But there are things you can do, like make eye contact. I had a boss who used to stay behind his desk to do my performance appraisal. Get out from behind your desk! It creates ope...(register to read more)

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