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How to share really urgent information

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in Office Communication,Workplace Communication

When you have extremely urgent information to share, ensure that your listeners understand your message and can respond accordingly. Use these tips to convey a clear message when it matters most:

•  Plan your statements. If you communicate in the heat of the moment when your emotions are high, you could alarm employees.

•  Be open and honest. Now is not the time to sugarcoat a situation or hide information, especially if you need employees’ help to re­­solve a problem. Provide them with all the information they need to act.

•  Take your time. You may be tempted to rush through your statement and quickly send em­­ploy­­ees back to work. How­­ever, don’t rush. Provide plenty of details and make time for them to ask questions and provide insight. How­­­ever …

•  Get to the point. Don’t send mixed messages by starting a conversation with small talk. Reveal the urgency of the situation by immediately describing the issue and the severity of the situation.

•  Don’t discuss other topics. Instead, limit your discussion to this one high-priority issue. If meeting attendees bring up another topic, say, “We need to discuss that at another time.”

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