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Calling v. texting: The debate goes on

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in Office Communication,Workplace Communication

Q. It seems like people text when they should call and email when they should text. What is your recommendation for using various communication methods?

A. This is just my take on it: If it’s urgent and easy, I prefer to get a text. “Can’t make the meeting.” If it’s urgent and easy to misunderstand or part of resolving a misunderstanding caused by and email or text, pick up the phone. If the message is complex and/or needs to be documented for record-keeping, send me an email. I also prefer news feeds or something like Yammer for “all company” communication.

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