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Investigating workplace wrongdoing demands a steady hand

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in HR Management,Human Resources

"What was the, um, exact nature of your relationship?"  - from HR Investigations Workshop: A Guide to Legal and Effective Inquiries

So you think you have what it takes to get the bottom of a serious conflict at the office? Maybe even one involving the threat of a lawsuit? Imagine yourself sitting before someone you nod to in the hallway each day, or even supervise, and asking intensely personal questions. Or keeping a poker face while saying something like, "I am not at liberty to divulge certain information at this time."

"Your job during an investigation is to obtain information, not convey it," said attorney Ann Kotlarski in her recent webinar. To that point, how confident are you that you would never make the mistake of busting out with the phrase, "Are you serious?" or even, "That must have been really hard for you," and in doing so skewing a complainant's responses and tainting the truth?

A workplace investigation is no ...(register to read more)

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