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Protect employees’ time

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When employees complain that they have too much work to do or that they’re wasting time on meaningless tasks, do your best to eliminate unnecessary jobs. However, also establish a plan for how employees will use the newfound time—so that they aren’t wasting it. Once you have pared down their duties, set expectations for how they will spend the extra time.

Examples: “By eliminating this report, you will have two extra hours per week. Use that time to make five additional sales calls.” “We are eliminating this task from your workload because you feel it is causing you to miss your deadlines. I expect you to meet all deadlines going forward.”

—Adapted from Feedback Toolkit, 2nd Edition, Rick Maurer, CRC Press,

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