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Hold a problem-solving session

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in Office Communication,Workplace Communication

Do your employees struggle with problem solving? Guide them through the process. Before they tackle a problem, ask employees to fill out a form that contains the following questions:

  • Who do I need to see about this?
  • What’s the specific situation or behavior that’s causing the problem?
  • How is the problem affecting productivity, work flow, relationships and/or the bottom line?
  • What solutions can I suggest in terms of procedures, systems and steps? How will my team benefit?
  • How can I?solicit my teammates' ideas?

Then together discuss their answers. In most cases, as you talk, a solution will emerge.

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