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Encourage honesty

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in Office Communication,Workplace Communication

Your employees’ desire to please you could cause them to overpromise, sugar-coating their abilities to complete tasks.

To avoid that, tell employees: “When I present a task to you, please take a moment to consider whether you can handle it, and then tell me the truth. I would rather have you be realistic and honest now than to have you accept the job only to later tell me you are unable to follow through.”

— Adapted from “The Trapeze Effect,” Mike Cook, www.vitalwork.com.

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