Follow these tips to ensure that youwith your staff:
- Have a plan. Know your message ahead of time and prepare for possible employee responses.
- Understand your audience. Use varied methods of communicating. Some employees may respond best to email, while others would absorb your message easier in person.
- Keep it short. Whether you’re speaking to one person or sending a mass email, make your point early on to keep your employees tuned in.
- Engage them. If you are speaking in person, make time for responses and questions. If you’re sending an email, invite people to join you in your office if they want to discuss the contents of the message. Encourage employees to share their thoughts and ideas—even if that means pointing out problems.
- Follow through. Always establish action items for employees and yourself, and ensure that you complete items you agree to. In addition, follow up with answers to questions you couldn’t answer or to provide additional information.
— Adapted from “15 Tips for Effective Employee Communication,” Behan staff, www.behancommunications.com.