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Focus on the outcome

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in Leaders & Managers,People Management

Employees achieve positive outcomes in different ways. Don’t squash their creative processes by forcing them to adopt the way you work. Instead, grant employees flexibility as long as the outcome is right. Follow this advice:

  • Recognize there’s more than one way. One employee may make a sale in a day, while another may take two days but sell twice as much. Realize that though methods vary, the end result is what matters.
  • Put your ego aside. Don’t micromanage unless necessary. Give employees the chance to manage their time and do their own problem solving.
  • Empower your people. Give employees the authority to negotiate or correct issues with clients. Make it clear what they can offer without checking with you.
  • Promote leaders. By giving employees some leeway, you also provide them an opportunity to shine. Reward your standout employees with more responsibility and your appreciation and respect.

— Adapted from “In Business, the Only Thing That Matters Is the Outcome, So Get Over Yourself,” Stevie Ray,

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