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Manage someone’s arrogance

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in Workplace Communication,Workplace Conflict

When a staff member thinks he or she knows everything and stifles input from others, rein the person in before anyone is trampled by the person’s approach.

If you discuss the staffer’s approach directly, arrogance may prevent the person from listening. Instead, describe the behavior and the impact on you and the business, using “I” statements.

Example: “I find it difficult to work when you do that” or “I find it hard when you don’t listen to my ideas, because we’re not following up on an initiative that may help the organization.”

— Adapted from “How to Beat Co-Worker Hell,” The New Zealand Herald, www.nzherald.co.nz.

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