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The cost of incivility at work

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in Leaders & Managers,People Management

Twenty-five percent of employees have quit a job because of others’ rude behavior, according to a new report from communications firms Weber Shandwick and Powell Tate, in conjunction with KRC Research.

The study found that 44% of employees ages 18 to 33; 40% of those ages 34 to 49; 34% of those ages 50 to 68; and 22% of those over 69 experienced some form of incivility at work, and 25% of those people have quit a job because of incivility.

What does that mean? It’s likely that you are losing employees—many of whom are the future of the organization—because of disrespectful behavior and bad manners.

Reverse the trend by addressing head-on instances of rude behavior, such as interrupting, belittling or insulting one another. Set the example, and let it be known that you won’t condone rude behavior.

— Adapted from “When Personal Issues Invade the Workplace,” David Price,

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