As an admin, there’s a good chance you’re involved with your boss’s communications. This could involve announcing a change, a new initiative, or keeping everyone abreast of the company’s objectives.
Michelle Gilbert, Comcast Cable’s Heartland region, offers these tips to help your boss:
• Keep written messages short and sweet. Convey the essential information in short and well-organized paragraphs, and move on.
• Tailor communications to the intended audience. Consider who your boss is trying to reach and find the best way to connect with them.
• Suggest creative ways to connect. A text message, handwritten note, voice mail or face-to-face meeting could be a more effective way to connect. And for mass communications, consider a video message.
• Meticulously maintain your lists. “According to collaboration software provider Atlassian, businesses waste an average of $1,800 per employee annually on email inefficiencies,” Gilbert says. It’s worth the investment to regularly update email lists.”
• Encourage proactive communication. If a big change is coming, your boss should communicate that to employees as soon as possible. This will head off rumors and keep misinformation to a minimum.
• Proofread religiously. Ideally your boss will read written communications before sending them out, but you should have a third set of eyes look over everything you write first—unless, of course, it’s confidential.
— Adapted from “8 Tips for Effective Employee Communications,” Michelle Gilbert, Crain’s Detroit Business.