Are you ready to kick your career up a notch this year? Cultivating these five essential skills can help ensure your success in 2017.
1. Tech savvy. The more comfortable and familiar you are with the latest technology, the more indispensable you will be, says career coach Dele Lowman Smith. Take classes and stay abreast of the latest updates to software and apps you use so that your tech skills stay fresh.
2. Finesse in interpersonal interactions. As the gatekeeper, you’ll need to play well with others who want access to your boss, says career advisor Laura Gmeinder. “Don’t play favorites,” she says. This goes for people you work with outside of the office, such as vendors or clients, as well. “Relationships are currency in the business world, and being able to make things happen with just a phone call to the right person will make you invaluable to your boss and your colleagues,” Smith says.
3. Discretion. “Confidentiality is essential,” Gmeinder says. Look back over the past year and ask yourself if there were any occasions when you passed on information that should have stayed with you—or alternately, kept silent when speaking up would have been better.
4. Multitasking. Administrative professionals need to be comfortable multitasking on several high priority items at the same time with frequent interruptions, says Gmeinder. Are your skills up to task? If you need help, look for ways to improve your organizational expertise, whether it’s with productivity apps, training onor other skills. “In your support role, it is essential to help keep operations running smoothly,” Smith says. “Being able to track and manage resources and information effectively makes everyone else’s jobs easier.”
5. Mind-reading. Being an administrative professional often feels like it requires super powers, and staying one step ahead of what others need will continue to be important in 2015. Arlene Vernon, CEO of HRx, says it’s important for administration professionals to understand the needs of the people they support and address them before being asked.