Two critical functions must be fulfilled to make a seniorteam work:
1. Setting it up right. Make sure the leaders have a well-defined mission, clear membership, true interdependence and stability. Settle on the right number of the right members—leaders who will bring along the necessary knowledge and skills. Create tasks and norms consistent with the mission. And provide the training and support needed for the team to act.
2. Providing good coaching. This means the chief executive or a facilitator will provide hands-on guidance and teaching as the team works together in real time. At the heart of good coaching: empathy and the will to win.
— Adapted from Senior Leadership Teams, Ruth Wageman, Debra Nunes, James Burruss, J. Richard Hackman, Harvard Business School Press.