Sometimes, it's the little things that count — especially when you're trying to build mutually beneficial relationships, in a very short time, with people you don't know. And that's what the hiring process is all about, isn't it?
Author and consultant Terri Robinson reminds us of mistakes employers make — turnoffs that can "help your competitor hire your future employee." They include:
- Being placed on terminal hold when they call to make an appointment. "Think of how you feel about it," Robinson writes, "and give your callers the same respect."
- Being given an appointment for two weeks from today. "The best candidate can find some company that will fit them into their schedule within two days," Robinson writes. "Unless you are the only company that can use their services, they will go on to your competitor."
- Being made to wait when they arrive for the interview. Ask people to come early enough to complete an application, if necessary, and then meet with them promptly. Robinson also notes that the receptionist, or whoever greets incoming interviewees, has a critical role in making a first impression and should know "that all employees — and prospective employees — are a top priority for you."
- Hearing negative gossip between current employees. Obviously, your team members should be on their best behavior — not fake, but genuinely positive — when applicants come calling.