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Turning ‘nice people’ into top talent

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in Leaders & Managers,Management Training

"I don't understand," Lauryn said, with emotion in her voice. "I thought I was doing fine!"

"It's OK; don't overreact," replied Amy, Lauryn's manager. "I want to talk about ways we can make your performance even better."

Co-workers and customers alike commented on what a "really nice person" Lauryn was. But Amy wished Lauryn's work quality and productivity weren't just barely good enough to satisfy her expectations.

Amy felt that if she came across too harshly, she'd scare Lauryn and alienate other team members. But how could she move Lauryn toward peak performance without pushing her?

We've all worked with "really nice people" whose personalities obscured their on-the-job weaknesses. Here's how Amy approached her situation with Lauryn:

- Give proper credit to a positive attitude. Lauryn was clearly insecure about her performance, but she wasn't one of those people who is "nice" because they're mousy and inoffensive. Rath...(register to read more)

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