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When an improvement becomes a big problem

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in Leaders & Managers,Management Training

"Next they'll be getting out the tar and feathers," you think to yourself as your team slowly files out of the meeting room where they've just finished telling you, very plainly, about their unhappiness with your recent supervision.

Until a few months ago, you and your team were on great terms—very cooperative and mutually motivated. In recent weeks that closeness has begun to evaporate.

The problem began when the team's IT guru came up with an idea to create a new spreadsheet that would track and report on the status of every proposal leaving your department. You agreed the new spreadsheet would be far better than the old system. Development of the spreadsheet went well. But while you were testing it, your manager experienced a sudden need to look up the status of a particular proposal. Her confusion about the new system quickly changed to frustration, which she took out on you.

For whatever reason, you passed that tongue-l...(register to read more)

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