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When an employee loses control at work

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in Leaders & Managers,Management Training

Tempers flare all the time in the workplace, and managers need to know how to quickly calm down employees whose anger gets out of hand. Here's a step-by-step strategy you can use:

Interact but don't react. Trying to discuss any issue is futile, and reacting emotionally will almost always make things worse. But ignoring the employee may only produce further rage. Instead, tell the employee what you plan to do next. This shifts gears and helps him focus on something other than anger.

Set boundaries for behavior. After the employee has calmed down—if only for a moment—quickly make clear that such an outburst isn't appropriate and is grounds for discipline. If the employee remains enraged, send her home at once and ask security to escort her out.

Outline the short-term goal. Intense employee anger is often built up over time, and the incident that triggered the outburst is, in itself, pretty minor. Refocus the employee, and any ...(register to read more)

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