ComboCorp runs anprogram that encourages workers to find ways to save money for the enterprise. When suggestions are used, the employees are given a reward—a percentage of the savings realized. Last month, Janine and Chandler won the prize with a process improvement idea that will produce substantial cost benefits. So the reward should be considerable—but how do they split it? Should they each get 50 percent? Did one of them contribute more than the other? Only Janine and Chandler know, and they've been bickering about it for three weeks. Today, they don't seem any closer to working it out, and the conflict has begun to take its toll on the whole team. Tim, their manager, knows the matter has to be resolved. But how?
In any situation involving conflict between employees, managers have several ways they can go. They can:
- Avoid the conflict, leaving it up to the team members to resolve for themselves;
- Barg...(register to read more)