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When you know a crisis is coming

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in Leaders & Managers,Leadership Skills

Crisis situations in the workplace aren't always dramatic events like layoffs, takeovers or restructurings. In fact, any event that alters work­ing conditions or affects employee work habits can—if introduced improperly—provoke a crisis. These events can include new compensa­tion systems, changes in benefits, new policies (or even new hand­books describing existing policies), new procedures, new equipment, unpopular decisions by managers, grievances or accidents.

As a manager, you need to be sensi­tive to and prepared for the reactions that these events can cause among your staff. You may decide to ignore the resulting discontent. But usually you're better off dealing with the situation and the team's feelings. Here are ideas to make your job easier:

Don't panic. Wise decision-mak­ing can resolve most crises. Try to imagine the worst possible outcome of the team's disruption—then ask yourself whether that outcome is probable...(register to read more)

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