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Turn to your staff members to inspire each other

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in Leaders & Managers,People Management

The most effective managers delegate freely. They go beyond just handing out assignments and even delegate the task of motivating employees.

That's right, you can ask your team members to motivate each other. You still need to stay involved and give top performers a pat on the back. But you can spread the goodwill so everyone is looking to pump up everyone else.

At Harrah's Entertainment, the Las Vegas-based casino company, customers receive tokens to give to employees who deliver exceptional service. Don Ross, a Harrah's vice president, tells Sales & Marketing Management magazine that a concierge who obtains coveted tickets to a concert for a hotel guest may earn a token from that delighted visitor.

Apply Ross' strategy by distributing tokens to your employees. Instruct them to give a token to any co-worker who performs admirably or goes beyond the call of duty. Invite recipients to redeem their accumulated tokens for cash, gift cards or other rewards.

At staff meetings, go around the room asking employees to share their experiences both giving and receiving tokens. As they tell their stories, listeners will feel energized hearing about how one worker's impressive action inspired a peer to recognize it with a "token" of appreciation.

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