Your employees probably check their personal email during the workday. That’s potentially dangerous if they use their company-assigned equipment (such as smartphones or personal digital assistants) to access email.
While most organizations install the necessary filters and firewalls to protect their secure email accounts from viruses, such precautions may not extend to employees’ personal email programs. As a result, your staffers might accidentally download a self-replicating “worm” that eats up system memory and wreaks havoc on PDAs and computers. Play it safe by ensuring that employees maintain the proper controls on their company-owned tech toys.
Prepare well before seeking help from tech support
Before you contact a tech support specialist to help you with a computer problem, gather the facts. Anticipate what questions you’ll face—and prepare succinct answers. Start by listing each diagnostic step you’ve taken to fix what’s broken.
Write the precise wording of any error messages you’ve encountered. Don’t paraphrase; record exactly what appears on your screen. Also take note of when you first experienced the problem and what preceded it (i.e., what programs and commands you were using). And provide a brief history of how the problem has evolved.