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Evade questions by lobbing them back

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in Office Communication,Workplace Communication

Just because someone asks you a question doesn’t oblige you to answer it. Managers often prefer to evade an inquiry or dig for more information before responding to it.

Refusing to answer rarely builds rapport. A smarter approach is to say, “To confirm that I understand your question, can you ask it again?” Many people will wind up answering their own question or at least hinting at the reasons or concerns that underlie their inquiry. You just have to keep the spotlight on them.

If you cannot give an answer, explain why (legal reasons, confidentiality rules, etc.) and provide whatever information you’re authorized to share. If the employee keeps repeating the question, give the same response each time.


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