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Gain credibility so that your words matter

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in Office Communication,Workplace Communication

When employees perceive you as credible, they trust you. Your promises and reassurances resonate with them.

To gain credibility, do what you say. Soon after you tell someone you’ll do something, send a confirmation e-mail to summarize what you said. Putting your promise in writing sends a message to the recipient that you want to be held accountable for follow through.

When employees volunteer personal information, make a mental note of what they told you. Follow up to show you care.

Asking, “How is your mother doing after last week’s accident?” shows the employee that you not only listened but also retained what you heard. That’s a surefire way to build credibility as an attentive manager.

Publicly acknowledging your limitations and praising a worker for helping you understand or treat a situation more effectively fosters goodwill. It can also prove contagious as employees look for opportunities to hail the contributions of their peers.

Vary your voice volume to enliven your remarks

Having trouble getting your employees to listen to you? Maybe it’s the way you talk. If you mumble or speak in a robotic monotone, you make it harder for people to understand.

Experiment with your voice. Speak a bit louder when emphasizing key words or phrases (“Our success depends on attention to DETAIL”). Turn down the volume when you want to build drama or convey emotion. For instance, speak softly as you say, “If we miss this chance, we’ll lose a generation of potential customers.”


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