Leadership Tips, Vol. 514 — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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Leadership Tips, Vol. 514

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in Best-Practices Leadership,Leaders & Managers

Learn from Mr. ETF. Self-branding? Consider how Cantor Fitzgerald’s Reggie Brown, known as “Mr. ETF” for being the force behind a $2.4 trillion market in exchange-traded funds, answers his phone. “What do you want, what do you need?” he asks.

— Adapted from “Mr. ETF,” Christopher Condon, Bloomberg Markets.

At ease. Back when Adm. Mike Mullen was still chairman of the Joint Chiefs of Staff and Michael Bloomberg was still mayor of New York, Mullen changed from dress blues into a business suit for dinner at the mayor’s house. That’s because he knew his uniform in­­timidated some people. Is there anything about you that might put off your customers, employees or the public?

— Adapted from “Joint Venture,” Jeff Chu, Fast Company.

A dose of optimism. Jon Oringer, who founded Shutterstock in 2003 with 30,000 stock images that grew to more than 30 million, dreads public speaking. But even there, he cites two things in his favor: “Lots of people feel that way, and you can solve it if you work at it.”

— Adapted from “Exit interview: Jon Oringer,” with Issie Lapowsky, Inc.

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