Anyone inhas to persuade somebody at some point. You may need to persuade an employee to perform better, or service providers to up their game.
Here, in a thimble, are seven things persuasive people do:
- Have a clear purpose
- Listen, listen and listen
- Create a personal connection
- Agree on facts
- Offer some kind of satisfaction, giving ground where you can and holding your ground only when it matters
- When you ask a closing question, wait for the answer
- Know when to back off.
— Inc.com, republished by Time