One of the Container Store Group’s “foundation principles” is “1 = 3”—one great employee equals three good ones when it comes to productivity. And the 63-store chain only hires about 3% of all who apply.
Then, it pays them 50% to 100% more than its competitors, and spends at least 260 hours training each new employee—compared with competitors who offer about 10 hours of training to new hires.
Along with learning where products are shelved and how to sell the containers and closet organizers that are the retail chain’s specialty, employees are schooled in sales techniques, communication, workmanship and the value of pride and enthusiasm.
Along with a substantial menu of benefits, that training has delivered an impressive retention record: The chain has a turnover rate of about 10%.
Contact: Casey Shilling of Container Store Group, (888) 266-8246.
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