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Google Helpouts

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in Office Technology,Web Tools

By Kimberly Deas

As the expert in finding information, Google’s newest product, Google Helpouts, connects people who need help with the experts who help via video.

Say you have a question about your résumé or editing a white paper. You can search a list of experts and chat live with them.

Google has set up this system so experts can charge for their services and Google splits the fee with the expert. Each expert is an individual, not a company. Specific individuals within a company can set up to be an expert.

When selecting an expert, users can compare listings by availability, price or reputation.

As a new “social media” it is growing very fast and evolving quickly with new experts and features being added on a regular basis.

As a new tool, here are four ways to use Helpouts in business:

  1. Tech Support. A wide variety of computer and electronics experts offer live on-demand IT support.
  2. Editing. There are numerous editors and writers available to assist in polishing up the boss’s ­writing and improving your editing / writing ability.
  3. Low cost onsite training. Instead of flying out a trainer on a specific communication topic, you can do a Helpout via video.
  4. Career Advice. A number of experts offer advice on how to im­­prove your chance of a promotion, review your résumé or even give advice on time management.

Google Helpouts are another way Google is bringing information to us when we want it.


Kimberly Deas combines her 10+ years’ experience in telecommunications with a background in personal coaching and results-oriented training.


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