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How to create a culture of accountability

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in Leaders & Managers,People Management

Any small business can post its core values on the wall and remind employees about them daily. But if employees are never held accountable for these behaviors, they’ll just repeat transgressions over and over.

“Accountability must be woven into the fabric of your organization. It has to become a part of every aspect of your business,” says Brian Bedford, co-author of the new book, Culture Without Accountability—WTF? What’s The Fix?

Here are four critical actions, according to the book, that business owners must take to create a culture of accountability in 2014:

1. Hold yourself accountable. “You must hold yourself accountable to at least the same level of expectation you have for your employees,” says Miller. “A rule applies to everyone or it applies to no one. As a leader you must be keenly aware that everyone is watching you, and everything starts at the top.”

Bedford gives the example of Sir Alex Ferguson, the long-time ...(register to read more)

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{ 2 comments… read them below or add one }

Matt May 11, 2016 at 5:58 am

I agree with Brandy, is there any material to help small business owners establish a process (training, write ups, reviews, etc) ?


Brandy D January 28, 2014 at 1:08 pm

Accountaibilty is an important part of changing behavior. However, there is one componet I find alarmingly missing from the article. Without proper process and skill building to support the behavior, holding someone accountable will get you no where. This could lead to unfavaorble consequences for someone not able to meet an accountiabity not becasue they were not held accountable, but becasue of lack of process, environmental concerns, or skill deficets to name a few. Looking at accountability in a vaccum might cause a good manager to lose good performers.


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