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Problem Step Recorder

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in The Office Tech Pro

Did you just do the most amazing thing on your computer, but sure you’ll never remember it again? Try theProblem Step Recorder Problem Step Recorder (PSR) in Windows 7. The original intention of the PSR was to record problems in a way that the person troubleshooting it could actually see screenshots and notations about what you clicked or typed. It has been renamed in Windows 8 to the Steps Recorder because people quickly learned that it was not just for problems, but for solutions, too!

You can click your start button and type “psr.” You will likely see two things pop up on the Start Menu: psr and Record steps to reproduce a problem.

In Windows 8, after typing in “psr” on the stat screen, you’ll see Steps Recorder.Problem Step Recorder

After clicking on any of those items, you will launch the PSR. Once you click record it will begin recording your actions and take screen shots when the screen changes. You’ll notice red spots fade in and out where you are clicking. That is your indication that it is recording your actions.Problem Step Recorder Occasionally, you may need to click again where you would normally just click once, to give the recorder a chance to catch up.

When you click Stop, you will be prompted to save a .zip file. Give it a name, and save it to a location where you will easily find it. When you access and unzip this file, you’ll get an .mht file which will show all of your clicks, keystrokes and associated screenshots. You can even save this file and open it in Word to edit it! If you get a error claiming a missing css file, you will still be able to open it. Now you can size screens and type more text to turn this into an instructional document.

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