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The art of apologizing

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in Business Etiquette,Workplace Communication

Making a quick, sincere apology to a colleague, boss or direct report may be one of the most important actions you take today. We live in a stressful world filled with conflicting ideas, values and yes…egos! This makes two simple words such as “I’m sorry” important tools in every leader’s toolkit. And, as with most management interventions the key is to apologize and make things right quickly so that trust doesn’t break down and relationships are not damaged. Here are a few tips for owning and executing effective apologies.

First, choose your apology words carefully. Typically we express regret by saying “I’m sorry.” However, being more specific is often called for. Consider Mel Gibson’s apology following his DUI arrest and anti-Semitic tirade: “There is no excuse, nor should there be any tolerance, for anyone who thinks or expresses any kind of anti-Semitic remark. I want to apologize specifically to everyone in the Jewish ...(register to read more)

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