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How to ensure your admin improvement projects stick

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How many times are you asked to make improvements to administrative processes without any real guidance on what to do or where to start?

This has happened to me so many times throughout my career as an Executive Assistant! However, I was lucky enough to work with some consultants who were trained in Lean and Six Sigma methodologies used for business improvement projects.

One such tool is DMAIC which stands for Define, Measure, Analyze, Improve and Control.

The DMAIC process makes you work through specific activities in a defined structure so that any changes you make to a process will be successful.

Define: The purpose of the first stage of the DMAIC process is to define what the project actually is.

This includes a short description about the project; why the improvement needs to be made; some background on the problem; what is included in the scope of the project and what is not; the benefits of improving the process; and who...(register to read more)

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