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State every complaint in terms of cold, hard logic

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in Your Office Coach

Q: "A colleague and I manage different teams in the same program, but his group never does their share of the work. While I have implemented new procedures to increase efficiency and reduce cost, he allows his staff to goof off and miss deadlines.

"I told him about my concerns, but he just ignored me. When I complained to our supervisor, he defended my co-worker. I’ve gone two more levels up the management chain, but no one seems interested in improving the situation. What do I do now?"  At Wit’s End

A: Since escalation through three levels of management has produced no results, either your presentation was ineffective or this organizational culture is a bad fit for you. To sort this out, think about how you described the problem. If you primarily complained about your co-worker’s shortcomings, this may have sounded like a personal vendetta.

But if you presented a logical argument for change based on business goals, perhaps management simply does not share your work ethic. In that case, start using your planning skills to engineer a job search, because you will never be appreciated in this organization.

Want to complain about a colleague? Then you need to do it in the right way: The Best Way to Complain About Co-workers.

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