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Serial complainer requires patience, good records

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in Discrimination and Harassment,Human Resources

Patience is a virtue. Practice it, especially when you have an employee who seems to gripe about everything. Sure, serial complainers are a pain. Don’t make matters worse by striking back.

Recent case: U.S. Postal Service employee Babu frequently filed in­­ter­­­­nal complaints about over­­time, alleged ethnic slurs, his supervisor’s supposed har­­assment and on and on. Finally, he sued, alleging a long list of discriminatory actions.

But the Postal Service was ready to dispute every claim. It carefully documented all its interactions with Babu and had legitimate business reasons for every action that could have been adverse. Babu’s case was quickly dismissed. (Thomas v. Donohoe, No. 4:10-1838, SD TX, 2013)

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