Laurie Ruettimann is a former HR leader and a speaker, writer and career advisor. She blogs at “The Cynical Girl.” We sought her advice for developing a great career as an admin, as well as what it takes to work well with the HR team.
Admin Pro: What is the most important factor for career success for administrative professionals?
Ruettimann: Administrative professionals are the ultimate multitaskers and need excellent projectskills to succeed. A successful admin must be organized, methodical and calm in the face of chaos. The best administrative professionals are experts in all aspects of technology and are the single point of success and failure on complex projects and processes.
Admin Pro: Admins often work closely with the HR team. What’s the secret to a productive relationship with HR professionals?
Ruettimann: Administrative professionals who work with HR must realize the importance of discretion and confidentiality. So much protected information is shared in the walls of the HR department. A productive relationship with HR starts with respecting the privacy of your fellow employees.
Admin Pro: What’s the most common mistake that keeps employees from getting promoted?
Ruettimann: Sometimes, administrative assistants think that a college degree will help them get promoted into a new role. In truth, the reasons why people get promoted are pretty simple: The company has a need and you have the right mix of knowledge, skills and abilities to fill it. My advice is to network internally and volunteer for teams and projects that are outside the scope of your job. Be seen by people who make hiring decisions.