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Does the process slow you down?

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in Admins,Office Management

Many management processes that look good on paper don’t work so well in the real world, writes Bruna Martinuzzi, author of Pre­­sent­­ing with Credibility.

Since admins often see the whole process, find opportunities where you can help cut the broken processes that don’t drive results and frustrate team members:

  • Eliminate the dumb things. Also known as ETDT, this practice is used by Walmart to improve efficiency. Good questions: “How useful is this in helping us become the best that we can be? How useful is this for stimulating creativity and innovation?”
  • Watch out for companywide rules that only apply to a few. Policies are sometimes instituted as a be-all, end-all behavior adjustment when all else fails to get through to an individual or team. Fruitless direct confrontations with a few problematic employees should not lead to new blanket rules.
  • Communicate priorities clearly. Make sure people know quickly when things change.
  • Simplify the review process. Throw out the obsolete protocols that attempt to quantify and score everything. Simpler, more intuitive appraisals are often more accurate and better account for the “human” element in business performance.
  • Make sure your processes are helping people work more effectively, not slowing them down.

— Adapted from “6 Tips Guaranteed to Reduce Work­­place Frustrations,” Bruna Martinuzzi,

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