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The art of giving negative feedback: A 7-step approach

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in Leaders & Managers,Office Communication,People Management,Workplace Communication

Giving feedback is an important management task but certainly not an easy one—especially when the feedback isn't all sunshine.

Negative feedback requires a manager to motivate, counsel and criticize in a way that alerts employees to where the problems lie and what must be done to solve them. Fortunately, it's a skill that can be learned.

Follow this seven-step method whenever giving negative feedback:

1. Tell it like it is. Don't sidestep the issue; be straightforward and tell the employee exactly what your concerns are.

Example: "I'm troubled by the way you deal with customer complaints.”

2. Give feedback immediately. Feedback is most useful when given at the earliest opportunity after a particular incident. Effective feedback allows the recipient an opportunity to correct behavior right away.

3. Paint a specific picture of how you view the situation. Describe what you see happening by using objective details, not subjective...(register to read more)

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