Giving feedback is an importanttask but certainly not an easy one—especially when the feedback isn't all sunshine.
Negative feedback requires a manager to motivate, counsel and criticize in a way that alerts employees to where the problems lie and what must be done to solve them. Fortunately, it's a skill that can be learned.
Follow this seven-step method whenever giving negative feedback:
1. Tell it like it is. Don't sidestep the issue; be straightforward and tell the employee exactly what your concerns are.
Example: "I'm troubled by the way you deal with customer complaints.”
2. Give feedback immediately. Feedback is most useful when given at the earliest opportunity after a particular incident. Effective feedback allows the recipient an opportunity to correct behavior right away.
3. Paint a specific picture of how you view the situation. Describe what you see happening by using objective details, not subjective...(register to read more)