Why should we keep our policy of not providing references for former employees? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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Why should we keep our policy of not providing references for former employees?

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Q. We have a few supervisors who think it’s OK to write reference letters only for “good” employees. But our policy says supervisors can’t issue reference letters for any current or former employee. I’m having a hard time finding a reason that justifies our policy. Any suggestions?

A. Many employers have “neutral” reference policies, meaning that they will confirm only neutral information, such as job title and dates of employment, and will not provide any editorial information in response to reference requests.

Their concern is that a former employee could bring a defamation or other claim against them if he or she doesn’t get a job because of a negative reference.

On the flip side, an employer that doesn’t disclose information about an employee who is violent, for example, could face a claim for providing a negligent reference if the employee harms someone when working for a new employer.

Pennsylvania law provides immunity from civil liability for employers that provide truthful information about an employee’s job performance, unless the employee can prove by “clear and convincing evidence” that the employer acted in bad faith.

Nonetheless, the safest course is to have a central point of contact for reference requests (usually HR) that will provide only neutral information.

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