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Delta CEO’s quest for patience

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in Leaders & Managers

Richard Anderson, CEO of Delta Airlines, knows that anger sends the wrong message and can deflate your authority.

“I’ve learned to be patient and not lose my temper,” Anderson says. “Everything you do is an example, and people take a signal from everything you do. And when you lose your temper, it really squelches debate and sends the wrong signal about how you want your organization to run.”

Ensure that your team operates productively by exercising restraint even in times of stress. Your cool, calm and collected image will be reflected in your employees, and you can count on more respect and collaboration.

— Adapted from “He Wants Subjects, Verbs and Objects,” Adam Bryant, The New York Times. 

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