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Keep your promises and their trust

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in Leaders & Managers

The only way to be a great leader is to establish trusting relationships and ensure that your words carry some weight.

“You can’t lead if you don’t have trust,” says Steelcase CEO Jim Hackett, “and you can’t have trust if you don’t have integrity.”

By honoring the commitments you make and admitting when you make mistakes, you give your team reasons to follow you, and your customers reasons to do business with you. If you’re reliable, you’ll establish a following that is happy to swim in your wake.

—Adapted from Judgment, Noel M. Tichy and Warren G. Bennis, Portfolio.



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