Whether penning an e-mail update for your manager, an all-staff memo or a letter of complaint to a vendor, you are striking up a relationship.
For your message to come across well, it helps to consider both sides of the relationship: What exactly do you want out of it, and how will the other person likely respond?
“The more you consider your reader, the better your chances of getting the response you desire,” says Deborah Dumaine, author of Write to the Top.
Dumaine recommends that before you write, plan your document by running through the questions on this Focus Sheet:
__ Why am I writing this?
__ What do I want the reader to do?
__ Who exactly is my reader?
__ What does the reader know about the subject?
__ How will the reader react to my main message: Receptive? Indifferent? Resistant?
__ What’s in it for the reader?
3. Bottom Line
__ If the reader were to forget everyt...(register to read more)
- 14 Tips on Business Etiquette No matches