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What to say when …

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You inform your staff that a disgruntled employee has quit

“As of today, [insert name] no longer is working with us. He has chosen to leave the company. Some of you have already asked me why he left, and I’ll now give all of you the same answer: I want to respect his privacy and not dwell on the reasons. The strengths he brought to the job, such as [insert details], will be missed, and now our focus is to find the best person to replace him.”

You’ve been publicly and unfairly criticized by a senior executive

“As concerned as you are with what happened, I’m even more frustrated. In fact, I’ve already addressed the issue and set in motion a plan to fix what’s broken. It took more than one person to get us into this mess, and it’ll take our entire team to help us get back on track. But I’m confident we can get this right.”

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