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What to say when …

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in Leaders & Managers,Workplace Communication

Your employee keeps nagging you to do something that you don’t want to do:

“This is not the first time you’ve raised this issue with me. As I’ve said before, I have sound reasons for proceeding down a different path. Please understand that I’ve heard you out, and although I wish I could do what you want me to do, in this case I choose not to. I don’t want you bringing this up every few weeks in the hope that I’ll suddenly change my mind or give in. If circumstances change, I promise to reconsider your proposal. But if you insist on raising this matter again and again, you border on nagging me—and that strategy will ultimately work against you.”

A co-worker repeatedly complains about employees who aren’t pulling their weight:

“We can’t control to what extent others pull their weight around here. What we can control is our ability to invest fully in this job and stay positive. I’m convinced if we just focus on doing our work as best we can, the results will speak for themselves. It’s probably true that we’d have an easier time if others performed at a higher level, but for now we should set an example so that it’s clear to everyone who is pulling his weight.”

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