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The hard truth by 'Z': Who Belongs in the Loop?

Messages can spread in mysterious ways

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in Leaders & Managers,Office Management,Office Technology,Workplace Communication

Change never sleeps around here. Every day brings new initiatives, new market developments, new personnel. Sometimes I wish I could download every last bit of the latest news and e-mail everyone, so that no one feels left out.

But reality interferes. Events can unfold so rapidly that I don’t have time to alert all the people of what’s going on.

In theory, my managers are supposed to relay my messages to the troops. But they’re not mere conduits, of course. They add their own editorial comments. Last month, I told my managers to cut expenses by scaling back the use of temps when possible. I later found out that the managers passed along the more extreme message that I had declared a “freeze on temps,” thus turning me into a bean-counting ogre.

Drafting a plan

To make sure that messages cascade down accurately, I reserve about a half-hour at the end of every important meeting to go over exactly how we’re going to communicate w...(register to read more)

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