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Respond to setbacks by setting proper priorities

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in Workplace Communication

Your boss walks into your office to deliver bad news about a lost account, late shipment or assembly-line bottleneck. Score major points by replying like a CEO. How? Shove aside your worries that the setback will reflect poorly on you. Don’t rush to cover your patootie. Instead, take charge of fixing what’s broken. Ask questions, suggest short-term fixes and explore solutions. Frame the bad news as arising from circumstance, not character; that way, you can depersonalize it and solve it faster.

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